Support

If you do not recognize a charge, cannot access a report, believe you were charged twice, or want to cancel a subscription, contact AutoInsight support first.

We can investigate payment status, report delivery, access logs, subscription status, and refund eligibility faster when you include your account email and order reference.

Please include:

• your AutoInsight account email;
• order ID, payment reference, or Stripe receipt if available;
• report type or subscription/access product;
• VIN or vehicle reference, if applicable;
• screenshot or description of the issue.

Support email: support@autoinsight.pro

Use this form for account access, billing, subscriptions, prepaid access, report delivery, refunds, cancellations, privacy requests, and technical issues. The form sends your message to support@autoinsight.pro and keeps your email as the reply address.

You can manage recurring subscriptions from the Billing page in your AutoInsight account through the Stripe Customer Portal.

If a purchased report is not visible in your account, contact support and include the VIN, report type, and order reference.

Support requests are reviewed by AutoInsight. Complex payment, provider, report, or dispute issues may require checking account records, payment provider records, delivery logs, and report generation logs.

We do not publish a public support phone number. Use support@autoinsight.pro for support requests.