Delivery Policy

AutoInsight reports, subscriptions, and prepaid access products are delivered digitally through your AutoInsight account.

There is no physical shipping, shipping carrier, tracking number, physical return, or physical delivery address.

When a digital report is ready, it becomes available in your AutoInsight account, such as in the relevant vehicle, selection, report activity, owned reports area, or report viewer.

AutoInsight may also send an in-app notification or email notification when a report is ready.

Some reports may be available shortly after payment authorization or confirmation. Other reports may require automated generation, source checks, third-party data retrieval, provider processing, reseller processing, AI-assisted analysis, PDF validation, storage, or other fulfillment steps.

For paid one-time report products, AutoInsight normally authorizes payment first and captures payment only after the report is ready for digital delivery.

If the purchased report cannot be delivered, AutoInsight will cancel the authorization or refund the captured payment, as applicable.

Vehicle data, OEM window stickers, vehicle-history-style records, auction records, government records, third-party records, reseller data, marketplace data, and AI-assisted analysis inputs may vary by VIN, make, model, year, country, provider, reseller, and source availability.

A report may contain limited information if the underlying sources do not provide more data.

To receive and access digital products, you must have an AutoInsight account, a verified email address where required, and must comply with the Terms of Service.

Report access is tied to the account that purchased or generated the report unless AutoInsight expressly provides another access method.

For security, fraud prevention, support, refund review, and payment dispute handling, AutoInsight may record digital delivery and access events, including report availability, report open events, download events, timestamps, account identifiers, order identifiers, IP address, IP hash, user-agent, asset identifiers, and related technical metadata.

If you believe a report was not delivered or you cannot access a delivered report, contact support@autoinsight.pro and include:

• your AutoInsight account email;
• order ID or payment reference, if available;
• report type;
• VIN or vehicle reference;
• screenshot or description of the issue.

Keep the order, receipt, and report references available when you contact support.