Refund Policy

AutoInsight aims to avoid charging customers for digital reports that cannot be delivered.

For paid one-time report products, AutoInsight normally authorizes payment first and captures payment only after the report is ready for digital delivery. If the purchased report cannot be delivered, AutoInsight will cancel the authorization or refund the captured payment, as applicable.

For digital report products, a report is considered delivered once AutoInsight makes it available in the customer's account or report surface, even if the customer does not open, view, or download it. A customer's decision not to open or download an available delivered report does not by itself create a refund right.

AutoInsight report products are digital products. After a digital report has been generated, retrieved, validated, processed, delivered, or made available, refunds are generally not available except in the following cases:

Refunds may be available for:

• duplicate charge for the same product and same VIN;
• technical non-delivery where the report was not made available to your account;
• AutoInsight delivered a materially different product than the one purchased;
• AutoInsight system error caused the report to be generated for the wrong VIN or wrong vehicle after you correctly submitted the order;
• refund is required by applicable law.

Refunds are generally not available because:

• the report contains less information than expected due to source data limitations;
• a third-party, OEM, auction, government, reseller, marketplace, vehicle-history, or other source does not provide the desired record;
• the report does not contain a specific vehicle event, accident record, title event, auction record, option, package, valuation, conclusion, or recommendation that you expected;
• the report does not change your vehicle purchase, sale, bidding, or research decision;
• the vehicle's auction status, sale price, listing, location, availability, or market condition changed after delivery;
• you ordered a report for the wrong VIN or vehicle and confirmed those details before purchase;
• you no longer need the report after it was generated, retrieved, processed, delivered, or made available.

Delivered digital reports are generally non-refundable except for a duplicate charge, technical non-delivery, AutoInsight system error, materially different product, mandatory law, or other cases stated in this Refund Policy.

An OEM Window Sticker Report is deliverable only when AutoInsight verifies and stores a valid digital PDF or other deliverable asset for the requested vehicle.

If a valid window sticker report cannot be delivered, AutoInsight will cancel the authorization or refund the captured payment, as applicable.

Availability varies by VIN, manufacturer, model year, country, source, provider, reseller, and source availability. A refund is not issued solely because a specific sticker source, data field, option, package, or format is unavailable, unless the purchased product itself was not delivered or applicable law requires a refund.

AI Basic Reports and AI-assisted lot or auction analysis reports are research aids generated from available vehicle, listing, auction, marketplace, and source data.

They are not vehicle inspections, appraisals, title guarantees, ownership guarantees, insurance advice, legal advice, financial advice, or official government records.

Refunds are not issued solely because available source data is incomplete, because a source feed could not be matched, because an AI-generated analysis does not contain a particular expected conclusion, or because you disagree with a research-aid recommendation or summary.

Vehicle-history-style reports, where available, may rely on third-party, government, auction, insurance, marketplace, reseller, or other source data.

AutoInsight does not guarantee that every accident, title event, odometer event, ownership event, service event, import/export event, auction event, sale event, damage record, or other vehicle-history item will be available for every VIN.

Refunds are not issued solely because a vehicle-history-style report does not contain a specific record or event you expected, unless the purchased product itself was not delivered, AutoInsight delivered a materially different product, or applicable law requires a refund.

Broker Pro Monthly is an auto-renewing subscription.

You can cancel your subscription through the Billing page, Stripe Customer Portal, or AutoInsight support.

Cancellation stops future renewals. Unless required by law or expressly stated at checkout, AutoInsight does not provide prorated refunds for a billing period that has already started.

If you believe you were charged after cancellation, contact support with your account email and cancellation details.

Prepaid access is a one-time fixed-term digital access purchase. It does not automatically renew.

Once prepaid access begins, refunds are generally not available for unused time except where required by law, where AutoInsight cannot provide the purchased access due to our technical failure, or where this policy expressly allows a refund.

If you are a consumer in a jurisdiction that provides a statutory right of withdrawal, you may have the right to withdraw from an online purchase within the applicable period.

For immediate digital content or immediate digital service delivery, AutoInsight may ask you to expressly request immediate supply and acknowledge that you may lose the right to withdraw once performance, generation, retrieval, processing, or digital delivery begins, to the extent permitted by applicable law.

Nothing in this policy limits mandatory consumer rights.

If you do not recognize a charge, cannot access a report, believe you were charged twice, or want to cancel a subscription, contact AutoInsight support first.

We can review payment status, delivery logs, account access, subscription status, and refund eligibility. Opening a bank chargeback before contacting support may delay resolution because the payment becomes subject to card network dispute timelines.

Contact support with:

• your AutoInsight account email;
• order ID or payment reference;
• report type or access product;
• VIN or vehicle reference, if applicable;
• a short description of the issue.

We may ask for additional information to verify the account, payment, delivery status, and refund eligibility.

Support email: support@autoinsight.pro